Managed IT Support

Proven expertise in providing managed IT support for businesses

DHTS has provided IT support for businesses for over 26 years across London and also most of the UK. At DHTS, our ultimate goal is to combine the highest level of technical expertise with superior customer relations. With our unbiased & innovative approach to technology, we strive to maintain the highest industry standards and deliver an unrivalled service.

Commitment

Our dedicated team will liaise closely to assess your requirements and deliver a structured package unique to your needs. Our 24-hour remote support service is designed to offer complete peace of mind.

Expertise

Our team of Technology Experts and Analysts are on hand to predict, diagnose and rectify faults. Our aim is to control, manage and minimise risk and disruption to your business.

Experience

With 26 years’ experience of providing complete IT solutions across a diverse range of industries, you can concentrate on running your business knowing that your IT is in safe hands.

Communication

We prioritise clear, timely, and efficient communication. We believe that effective communication is key to delivering excellent managed IT support services.

What we do

24/7 remote support

Our dedicated team of experts is available around the clock to assist you with any issues or queries you may have. We understand the importance of immediate and effective support, which is why we strive to provide solutions in a timely manner. Our remote support system allows us to assist you no matter where you are, ensuring that your operations run smoothly at all times. We are committed to providing you with the highest level of service and support.

Guaranteed SLA

We offer a guaranteed Service Level Agreement (SLA) for all of our managed support packages. This means we are committed to providing you with a high-quality, responsive service at all times. Our SLA guarantees a response time ensure we are dedicated to resolving all requests within a contracted time. We understand how critical IT support is to your operations, and we assure you that our team is equipped and ready to handle any issues swiftly and efficiently.

On-premise support

We are committed to providing professional, responsive on-premises support. Our field engineers are equipped with the necessary skills and knowledge to address any issues or concerns you may have that cannot or are preferred to be resolved on-site. We prioritise your needs and aim to ensure minimal disruption and are always ready to assist and ensure a smooth and efficient resolution to all requests.

Security & patch management

We prioritise the security of our customers IT systems and data. We have implemented robust security measures, including firewalls, encryption, and regular audits to ensure the integrity and confidentiality of our data. In addition, we implement a comprehensive patch management strategy. This involves regularly updating and patching your systems to protect against vulnerabilities.

System monitoring

We understand the critical role that efficient IT systems play in the smooth operation of your business. Our services are designed to proactively monitor your IT infrastructure, identify potential issues by alerting our support team before they escalate. This allows for swift resolution, minimising downtime and disruptions. We are committed to providing you with reliable, effective, and timely IT support, ensuring your business continues to operate regardless of any IT issues.

Technology roadmap

Our technology roadmaps for customers provide a clear path for technological growth. It starts with an initial assessment of your current IT infrastructure, followed by the identification of potential improvements. We then develop a strategic plan to budget and implement these improvements in a phased manner, ensuring minimal disruption to your operations. Our roadmap also includes regular reviews and updates to ensure it remains aligned with your evolving business needs.

Account management

At our DHTS, we provide efficient and effective account management to ensure seamless IT support for our customers. We understand the importance of maintaining well-managed IT systems, which is why our account managers work closely meeting regularly, both online and face to face with our customers to review and understand their specific needs, challenges and future needs.

Detailed reporting

We understand the importance of transparency and consistent communication in maintaining a successful business relationship. Therefore, we provide comprehensive monthly reports that detail the status of your IT infrastructure and the services we provide, These reports are designed to give you a clear understanding of your IT environment, helping you make informed decisions about future investments and improvements.

350

Tickets solved
(last 7 days)

Ticket first reply time
(mins)

Tickets solved same day
(%)

Core support packages

Support Essentials

8 x 5 hours of cover
Remote support (limited)
Guaranteed SLA
System monitoring (basic)
Patch management
Backup monitoring
IT health check
Reporting (basic)

From £13.50 per month (per user)

Support Advanced

24 x 5 hours of cover
Remote support (unlimited)
On-premises support (business hours)
Guaranteed SLA
System monitoring and alerting
Patch and security management
Proactive maintenance (remote)
Endpoint security software (standard)
Backup management and monitoring
Account management (remote)
Technical advice
Technology roadmap
Supplier management
IT health check
Reporting

From £21 per month (per user)

Support Premium

24 x 7 hours of cover
Remote support (unlimited)
On-premises support (anytime)
Guaranteed SLA
System monitoring and alerting
Patch and security management
Proactive maintenance
Endpoint security software (premium)
Web content control
Backup management and monitoring
Account management (face to face)
Technical advice
Technology roadmap
Supplier management
IT health check
Reporting (detailed)

From £30 per month (per user)

All of our IT managed services support packages are designed to provide reliable and effective solutions for businesses looking to maintain their IT infrastructure. We also recognise that businesses vary widely in their needs and priorities. To address this diversity, we offer tailored support packages that can be adapted to different industries and the unique requirements of our customers. Whether your business operates in construction, healthcare, finance, manufacturing, or any other sector, we work closely with you to develop a support package that aligns with your specific goals and budget constraints. By offering customised services, we aim to ensure that you receive the IT support that best suits your needs, fostering efficiency and security while allowing room for growth.